to contribute developed customer relations and administrative skills to a challenging in a hotel.
summary of qualifications:
developed interpersonal skills,having dealt with a diversity of clients,professionals and staff members.
function well in high-stress atmosphere.
knowledgeable on both eeco and aptec computers systems.
1992-present the oliver hotel,whitewater,ks
resolved guests' needs.controlled reservation input utilizing eeco computer system.handled incoming calls.maintained daily reports involving return guests，corporate accounts,and suite rentals.inspected rooms.
1988-1991 walden hotel,walton,ks
trained personnel.handled telephone,international fax and telex bookings.maintained daily and monthly reports tracking demands and guaranteed no-show billing.utilized aptec computer for inputting group booking and lists.
1986-1987 walden hotel,walton,ks
assisted customers.maintained stock.opened/closed shop.tracked best selling novels,and made recommendations to customers.
1983-1985 bethel college,north newton,ks
responsible for general clerical duties.resolved inquiries.assisted in locating guest speakers.
bachelor of science;sociology,1983
furnished upon request.
candidate's customer relations and administrative skills,essential in the hotel/hospitality field,are emphasized throughout the resume.
education is de-emphasized because candidate's work history is strong.